At 988w, your privacy is treated with the same seriousness as platform security. This Privacy Policy explains what personal data we collect from members and visitors, how that data is used, who it may be shared with, how long we retain it, and what rights you hold over your own information. We are committed to transparent data practices that comply with our licensing obligations and the reasonable expectations of every 988w member.
988w ("we", "us", "our", "the Company") operates the online sports betting and casino platform accessible at https://988w.app. 988w is the data controller in respect of all personal data collected from members and visitors through the 988w platform. As data controller, 988w is responsible for determining the purposes and means by which your personal data is processed.
988w operates under an internationally recognised gaming licence. Our compliance framework includes obligations relating to data protection, Know Your Customer (KYC) verification, anti-money laundering (AML) controls, and responsible gaming — all of which involve the processing of personal data in accordance with this Privacy Policy.
If you have any questions about how 988w processes your personal data, or wish to exercise any of your data rights, please contact us via the channels listed in Section 14 of this Policy.
988w collects personal data from members and visitors through a number of channels, including the account registration process, KYC verification, platform usage, payment transactions, and communications with our support team. The categories of personal data we collect are set out below.
When you create a 988w account, we collect the information you provide in the registration form, which typically includes your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account and to verify your eligibility to use the 988w platform.
As part of our mandatory KYC obligations under our gaming licence and applicable AML regulations, we collect copies of identity documents and supporting materials, including:
We collect records of all financial transactions on your 988w account, including deposit amounts, payment method details (such as JazzCash account references, EasyPaisa mobile numbers, or bank account details), withdrawal requests, transaction dates and times, and balance history. We do not store full payment card numbers — any card payment data is tokenised by the relevant payment processor.
We collect data about how you use the 988w platform, including the sports markets and casino games you access, bets placed and their outcomes, session durations, login timestamps, pages visited, search queries, and interaction logs. This data is used to provide the service, detect fraud, and improve the platform experience for Pakistani members.
We automatically collect certain technical data when you access the 988w platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, and geolocation data (at country and city level). This data is used for security monitoring, fraud detection, and platform optimisation.
We retain records of your communications with the 988w support team, including live chat transcripts, email correspondence, and any complaint or dispute documentation. These records are retained for quality assurance, training, and dispute resolution purposes.
Where you use any responsible gaming tools available on the 988w platform — including deposit limits, session limits, cooling-off periods, or self-exclusion — we record the details of those elections. This data is used to enforce your responsible gaming preferences and to meet our obligations under our gaming licence.
988w uses personal data collected from members and visitors for the following purposes. Each purpose is supported by a legal basis described in Section 4 of this Policy.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your 988w member account, including processing logins and managing account settings. |
| Service Delivery | Processing bets, settling markets, crediting winnings, and providing access to casino games and other 988w platform features. |
| Identity Verification | Conducting KYC checks to verify your age, identity, and address as required by our gaming licence and AML obligations. |
| Payment Processing | Processing deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other supported methods. |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct on the platform. |
| Responsible Gaming | Enforcing responsible gaming limits, cooling-off periods, and self-exclusion elections made by members on the 988w platform. |
| Customer Support | Responding to queries, complaints, and disputes submitted via live chat or email to the 988w support team. |
| Platform Improvement | Analysing usage patterns to improve platform performance, user experience, and the range of markets and games offered. |
| Marketing | Sending promotional offers, bonuses, and platform updates to members who have opted in to receive marketing communications. |
| Legal Compliance | Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities and law enforcement. |
988w processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:
988w does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, we share necessary transaction data with our approved payment service providers, including JazzCash, EasyPaisa, Raast, and partner banks (HBL, UBL, Meezan Bank). These providers process data solely to facilitate your transactions and are bound by their own data protection obligations.
We use third-party identity verification services to assist with KYC checks. These providers may process copies of your identity documents and conduct automated verification checks on our behalf. All such providers are contractually bound to process data only for KYC purposes and in accordance with applicable data protection requirements.
The casino games available on 988w are provided by third-party game studios. These providers may receive gameplay data — such as bet amounts, game outcomes, and session durations — necessary for the correct functioning and settlement of games. Game providers do not receive your full identity or financial account details.
988w may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other governmental bodies where required by law, court order, or regulatory direction. Such disclosures are made only to the extent required and in accordance with applicable legal procedures. Where permitted by law, we will notify the affected member of such a disclosure.
988w participates in industry fraud prevention and AML information-sharing arrangements. Where we detect or suspect fraudulent activity or money laundering, relevant data may be shared with partner organisations and financial crime agencies to prevent harm to the platform and its members.
In the event of a merger, acquisition, restructuring, or sale of all or part of 988w's business, personal data held by 988w may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy resulting from it.
988w uses cookies and similar tracking technologies on the platform to deliver core functionality, improve user experience, and support fraud detection. The categories of cookies we use are described below.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — includes session management, login authentication, and security tokens. | No — essential for core service |
| Functional | Remembers your preferences such as language, odds format, and display settings to personalise your experience. | Yes — via cookie settings |
| Analytics | Collects aggregated, anonymised data on how members use the platform to help us improve functionality and performance. | Yes — via cookie settings |
| Fraud Detection | Monitors technical signals to identify suspicious or anomalous behaviour that may indicate fraudulent activity. | No — required for security |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 988w platform. Strictly necessary and fraud detection cookies cannot be disabled, as they are required for the secure operation of the service.
988w retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. The retention periods applicable to each category of data are summarised below.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual member.
988w implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
As a 988w member, you hold the following rights in respect of your personal data. These rights are subject to applicable legal exceptions, including exceptions that apply where data processing is required to comply with legal obligations or to defend legal claims.
You may request a copy of all personal data 988w holds about you. We will respond to verified access requests within 30 days. Requests can be submitted via live chat or email to our support team.
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Corrections to KYC-verified data may require re-submission of supporting documents.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to exceptions where retention is required by law — for example, AML and gaming licence record-keeping obligations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data we hold, or where you object to processing based on our legitimate interests.
Where processing is based on your consent or on a contract with you, and processing is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on 988w's legitimate interests, subject to our right to demonstrate compelling grounds that override your interests.
Where processing is based on your consent — such as receiving marketing emails — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
To exercise any of the rights listed above, please contact the 988w support team via live chat or email as described in Section 14. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a rights request to ensure we do not disclose or modify data belonging to the wrong person.
The 988w platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a member is under 21, we will immediately suspend the account, delete all associated personal data where legally permissible, and forfeit any balances in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that a person under 21 in your care has registered a 988w account, please contact our support team immediately via live chat. We will take prompt action to close the account and remove the data. 988w fully supports the use of parental control software to prevent minors from accessing online gambling platforms.
988w operates internationally and may transfer personal data to service providers and partners located outside your home country, including outside Pakistan. Where such transfers occur, 988w ensures that appropriate safeguards are in place to protect your personal data, including:
By using the 988w platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Pakistan. Where such transfers take place, 988w implements appropriate safeguards to ensure the continued protection of your data.
The 988w platform may contain references to third-party game studios and payment providers whose services are integrated into the platform. These third parties operate under their own privacy policies, and 988w is not responsible for the data practices of any third-party service provider beyond the contractual obligations we impose on them as processors.
We encourage you to review the privacy policies of any third-party service providers whose products you interact with through the 988w platform. 988w accepts no liability for the privacy practices of third parties beyond the scope of our data processing agreements with them.
988w reserves the right to update this Privacy Policy at any time. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered members via email or on-platform notification. We encourage all 988w members to review this Privacy Policy periodically to stay informed about how we protect your data.
Your continued use of the 988w platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any update, you must discontinue use of the platform and may request voluntary account closure by contacting the 988w support team.
In the event of any conflict between a translated version of this Policy and the English-language version, the English-language version shall prevail.
If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how 988w has handled your personal data, please contact us through the following channels:
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority or the dispute resolution body designated by our gaming licence authority. Details of the applicable supervisory authority are available upon request from the 988w support team.
Six principles that define how 988w handles your personal data every day.
Every data exchange between your device and 988w is protected by TLS 1.2+ encryption. Your login credentials, payment details, and personal information are fully encrypted in transit and at rest on our servers.
Access to your personal data within 988w is restricted to authorised staff on a strict need-to-know basis. All internal access is logged and regularly audited. Your data is never browsed without a documented business justification.
988w does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used solely to provide and improve the 988w service and to meet our regulatory obligations.
988w gives you clear rights over your personal data — access, correction, deletion, portability, and more. Exercise any of these rights at any time by contacting the 988w support team via live chat.
988w's data practices are shaped by our gaming licence obligations, AML requirements, and applicable data protection law. Our compliance programme is reviewed and updated regularly to reflect changes in the regulatory landscape.
The 988w support team is available around the clock to handle data rights requests, privacy questions, and compliance queries. Members across Karachi, Lahore, Islamabad, and the rest of Pakistan can reach us any time via live chat.
Join Pakistan's premier sports betting and casino platform — backed by robust data protection, instant PKR payments, and 24/7 member support. 21+ only. Please gamble responsibly.